Resume

AI & Automation Engineer

Boxette Group

• Oct 2025 – Apr 2026
• 6 months
• Contract
• Remote
• Tbilisi, Georgia

International logistics group (est. 2012) shipping from USA, Turkey, and China to Georgia and Ukraine, serving 200,000+ customers.

• Design and deploy AI-powered customer support solutions, enabling autonomous query handling across channels.
• Develop intelligent multimedia processing systems to analyze inquiries involving images, audio, video, and documents.
• Build automated QA workflows for call center operations, replacing manual review with AI-driven scoring.
• Architect end-to-end process automation covering notifications, invoicing, payment tracking, and digital signing.
• Evaluate, select, and deploy omnichannel platforms based on vendor assessment and technical requirements.
• Design real-time analytics dashboards to monitor performance and support data-driven decisions.

Marketing Tools & Automation Specialist

Digipal

• Apr 2025 – Apr 2026
• 1 year
• Contract
• Remote
• Tbilisi, Georgia

European software consultancy (Estonia/Georgia) providing marketing technology and automation solutions for SaaS clients across Europe.

• Build API-driven integrations connecting marketing platforms with client CRMs for real-time segmentation.
• Orchestrate automated customer journey flows: onboarding, engagement, upselling, retention, and reactivation.
• Develop behavior-based trigger automations across email, SMS, web, and in-app channels.
• Configure dynamic in-app messaging: banners, pop-ups, tooltips, and push notifications.

Citycom

• 4 years
• Full-time
• Hybrid
• Tbilisi, Georgia

Digital platform for residential community management serving households across Georgia.

1. Business Strategy & Automation Specialist

   • Mar 2023 – Mar 2025
   • 2 years
   • Full-time
   • Hybrid
   • Tbilisi, Georgia

   • Lead automation and system integration across 10+ departments: Sales, HR, Administration, Logistics.
   • Architect project management systems for 100+ users handling 2,500+ tasks monthly with 80+ automated workflows.
   • Deploy AI chatbots and IVR systems serving 15,000+ users, reducing manual support significantly.
   • Build real-time analytics dashboards enabling data-driven decision-making across departments.
   • Design intelligent onboarding flows with dynamic sequences reaching 8,000 users monthly.

2. Head of Digital Marketing

   • Mar 2022 – Mar 2023
   • 1 year
   • Full-time
   • Hybrid
   • Tbilisi, Georgia

   • Lead digital transformation across branding, UX, and customer engagement.
   • Launch A/B-tested multi-channel campaigns and deploy chatbots to automate interactions.
   • Drive full rebranding covering visual identity, UI/UX redesign, and web platform development.

3. Digital Marketing Specialist

   • Mar 2021 – Mar 2022
   • 1 year
   • Full-time
   • On-site
   • Tbilisi, Georgia

   • Manage Facebook, Google Ads, and DV360 campaigns with full budget ownership and audience segmentation.
   • Build multi-channel funnels and retargeting strategies based on market research, data analysis, and targeting optimization.

CRM Specialist & Software Integrator

Wide Estate

• Mar 2020 – Mar 2021
• 1 year
• Part-time
• Hybrid
• Tbilisi, Georgia

Premium real estate brokerage connecting Georgian property developers with high-net-worth Gulf-region investors.

• Implement and manage end-to-end CRM system, designing complete sales pipeline from lead capture to deal closure.
• Establish cloud-based call center infrastructure for sales agents operating across Georgia and Gulf countries.
• Engineer automated communication workflows across WhatsApp and messaging platforms as primary client channels.
• Build integrated automation stack connecting CRM, telephony, and messaging systems supporting multi-million dollar monthly sales pipeline.

Digital Marketing Specialist

Geosoft

• Mar 2020 – Mar 2021
• 1 year
• Part-time
• Hybrid
• Tbilisi, Georgia

Official Google Cloud Partner providing cloud solutions and IT services in Georgia.

• Promote B2B cloud solutions and build automated lead nurturing sequences for enterprise clients.
• Gain certified expertise in Google's enterprise product suite (Workspace, Cloud, Admin Console) through official partner training.

Co-Founder

Vasco Agency

• Mar 2018 – Mar 2020
• 2 years
• Part-time
• Hybrid
• Tbilisi, Georgia

Full-service digital studio delivering custom web development and automation solutions for clients across e-commerce, real estate, healthcare, and travel.

• Co-found and manage a digital agency serving ~100 clients with end-to-end technical and strategic solutions.
• Deliver custom websites and e-commerce platforms with automated backend workflows and CRM integrations.
• Develop chatbot systems, API-driven automations, and payment gateway integrations for full digital conversion funnels.

Ardi Insurance

ClickUp as CRM

• Oct 2025 – Feb 2026
• 4 months

ClickUp CRM for 150 users with n8n automation: AML compliance workflows, company verification via internal API, and automated agreement registration process.

EasyXpress

Omnichannel Platform

• Oct 2025 – Feb 2026
• 4 months

Omnichannel platform for Ukrainian logistics company (190K+ users): 8+ vendor evaluation, Chatwoot Cloud deployment with WhatsApp Business and Binotel integration.

Aremare Estate

Web Development

• Sep 2024 – Dec 2024
• 3 months

Land listing marketplace for Georgia: property profiles with drone footage, interactive maps, detailed land specifications, legal documentation, and buyer-essential details.

Creative Europe

Web Development

• May 2023 – Aug 2023
• 3 months

Website for EU's Creative Europe initiative in Georgia: cultural program showcase, grant opportunity listings, and stakeholder engagement portal for EU programme.

Free School

Web Development

• Nov 2022 – Feb 2023
• 3 months

Website for Tbilisi Free School (est. 2017): educational program showcase, student enrollment system, seasonal course catalog, and community engagement platform.

Synergy

Corporate Website

• Aug 2022 – Nov 2022
• 3 months

Corporate website for Synergy Group, Georgia's leading organizational consulting firm (est. 1999): digital presence and management structures for 50+ major organizations.

GNARE

Corporate Website

• Jan 2022 – Apr 2022
• 3 months

Website for Georgian National Association of Real Estate (est. 2014, NAR's official partner in Georgia): industry portal, member resources, and professional networking platform.

Mitsubishi Motors GE

Web Development

• Jun 2021 – Sep 2021
• 3 months

Corporate website development for Georgia's official automotive dealer: responsive design, vehicle catalog, dealer locator, lead generation forms, and SEO-optimized content strategy.

Carve

Web Development

• Mar 2021 – Jun 2021
• 3 months

Luxury car rental booking platform: responsive website with reservation system, fleet management, automated booking confirmations, and customer communication workflows.

Ilia State University

Computer Engineering

• Sep 2018 – Jun 2020
• 1 year 9 months

While the program offered a solid theoretical foundation, I chose to leave during my third year to pursue a more practical, self-directed learning path. This decision allowed me to focus on hands-on experience, deepen my expertise in automation and integration, and align my learning directly with real-world projects and career goals.

GYLA

Regional Observer

• Sep 2021 – Oct 2024
• 3 years 1 month

Election monitoring across polling stations in Guria, documenting violations and upholding democratic standards.

ISFED

Regional Observer

• Sep 2017 – Oct 2020
• 3 years 1 month

Election observation across multiple polling stations, documenting violations and contributing to reporting processes.

WISG

Regional Coordinator

• Oct 2016 – Jun 2017
• 8 months

Community project coordination in Guria, promoting women's rights and inclusion through trainings and engagement.